FAQs

I can provide a letter outlining my training and credentials for you to submit to your benefits plan to confirm coverage. I can either bill your credit card or offer e-transfer and you can submit the receipt to your insurance provider. Please contact me if you have questions about coverage and affordability.

I use a variety of treatment types, depending on the client's unique needs and preferences. I consider biological, psychological, social, cultural, and spiritual aspects and how they may interact to affect the client's lived experience. We will work together towards your goals. I can do in person and video sessions (telehealth). I use aspects of the following modalities:

• Acceptance and Commitment Therapy (ACT)
• Attachment-based Therapy
• Christian Counselling
• Cognitive Behavioural Therapy (CBT)
• Compassion Focused
• Culturally Sensitive
• Dialectical Behavior Therapy (DBT)
• Eclectic
• Person-Centered Therapy
• Solution Focused Brief Therapy (SFBT)
• Strength-Based
• Trauma Focused

I am available during the weekdays and some evenings. If my availability in the "book now" section does not work for you, please reach out and we can see what can be arranged.

Please use the "book now" button to see my most up to date pricing. As of January 2026, the Psychologists' Association of Alberta (PAA) recommends a fee of $235 per 50 minute session for individual, couple, or family therapy. Many private practitioners follow these guidelines, with fees for Certified Canadian Counsellors often ranging from $180 to $220 per session. Naomi is a Certified Canadian Counsellor.

Naomi is a Professional Certified Member of the Canadian Counselling and Psychotherapy Association (CCPA) who holds the designation as a Canadian Certified Counsellor (CCC). She has completed a Master's degree in Counselling Psychology and follows the Standards of Practice and Code of Ethics of the CCPA. Naomi has worked in a helping profession (pharmacy) for 18+ years, specifically in the cancer world for the past 15 years. Please see the "About" page for more information.

Appointments will be 50 minutes or 80 minutes in duration, at an agreed upon frequency. Session documentation and other work to support treatment will occur in the final 10 minutes that make up the allotted appointment time. 

The time scheduled for your appointment is assigned to you and you alone. If you need to cancel or reschedule a session, I ask that you provide me with 24 hours notice. If you miss a session without cancelling, or cancel with less than 24 hours notice, you may be required to pay for the session. It is important to note that insurance companies do not provide reimbursement for cancelled sessions; thus, you will be responsible for the cancellation fee. In addition, you are responsible for coming to your appointment on time; if you are late, your appointment will still need to end on time. If my previous session runs late, and your appointment starts late, your session length will not be affected.

Yes! Book online today for a free 15 minute phone or video consultation and we’ll assess for fit take the first step of the journey together.

No, you can book a counselling appointment without a doctor's referral.

I take the security of your personal information seriously. When you book an appointment, make an inquiry, or receive counselling services—whether in person or online—I collect only the information needed to provide you with effective and ethical care. This may include your name, contact details, date of birth, health history, presenting concerns, intake forms, session notes, appointment history, billing information, payment details, and any other information you choose to share with me during your care. I collect this information directly from you through intake forms, emails, phone calls, and during counselling sessions. 

I use a secure, Canadian-based booking and practice management system called Jane to manage appointments, health records, and billing. Jane complies with all applicable provincial privacy laws and Canadian privacy standards and uses encryption and secure servers to protect your information. You can read more about Jane’s privacy practices at jane.app/privacy. Your personal information is used only for the purposes of providing counselling services. This includes scheduling and managing appointments, billing, sending reminders and updates, and maintaining secure and legally required clinical records. I collect only what is necessary for these purposes and use it with your informed consent. I retain your information as required by legal and professional standards, after which it is securely destroyed. Access to your records is limited only to authorized personnel.

I offer secure virtual counselling (telehealth) using Jane’s integrated video platform or other encrypted services. These sessions are not recorded unless this is something you consent to. I encourage you to attend virtual appointments from a private and quiet location to protect your own confidentiality. All telehealth communications are encrypted end-to-end. By booking a virtual session, you are consenting to receive services in this format. 

Your personal information is treated as confidential and will only be disclosed under the following circumstances: with your written consent; when required by law, such as in response to a court order or if there is a risk of serious harm to yourself or others; or to meet professional obligations, such as mandatory reporting requirements. I do not sell or share your information for marketing purposes.